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Tour Cancellation & Refund Policy

We want your experience with us to be as smooth and worry-free as possible. Please review our cancellation and weather policies below:

 

1. Guest-Initiated Cancellations

3+ Days Notice (72+ Hours Before Tour): Cancellations made at least 3 days before your scheduled tour departure are eligible for a 100% full refund (or free rescheduling to an available date).

 

Less Than 3 Days Notice (Under 72 Hours): Cancellations made within 3 days of the scheduled departure time are non-refundable, as tour spots and guide availability are locked in.

 

2. Weather & Unforeseen Circumstances

Your safety and experience are our top priorities. If severe, unsafe, or extreme weather conditions force us to cancel a tour, you will have two options:

 

Option A: Full Refund — A 100% refund processed back to your original payment method for that day's tour.

 

Option B: Reschedule — Rebook your tour for another available day at no extra charge.

 

Note: Tours run rain, snow, or shine unless conditions are deemed unsafe by our team. If weather conditions are manageable and safe, normal cancellation policies apply.

 

3. How to Request a change

To cancel or reschedule your booking, please contact us as soon as possible via email or phone with your booking confirmation number and details.

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